32inch Android Touch Screen Payment Machine and Menu Board in UK Restaurant

Elevating Customer Experience with Self-Service Kiosks

A Successful Partnership with UK Software Company

In 2021 our partner in UK found that traditional service by staff can’t satisfy people’s experience, like long queues during peak time, grappling with staffing issue, no technological infrastructure, slow service efficiency. Our partner predicted the use of contactless payment kiosk will eliminate these burdens, so they developed ordering application and took 32 inch kiosk from us for testing. After verifying their software is working very well on our kiosk, they decided to buy 100pcs to sell to many catering business and all service providers which areas need self service.

In 2023 they purchased 30pcs for improving inside structure and some details for better installation. In 2024, they purchased 200untis -this is the 3^rd generation of kiosk requesting to make customization on packing carton, instruction manual and leakage protection switch, white grommet, etc. These kiosks are mainly sold in UK. In 2025 our customer plans to extend to market like the United Arab Emirates and USA.

The Solution: Self-Service Kiosks

To address these challenges, our customer selected our 32-inch touch screen kiosks as the foundation for their self-service solution. These robust and versatile devices, equipped with a powerful quad-core processor and ample storage, provided the ideal platform for our partner's innovative ordering application.

Key Features of Our Kiosks:

• High-Quality Display: A 32-inch 10-point capacitive touch screen with 1920x1080 resolution and 350 nits brightness ensures optimal visibility and responsiveness.
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• Powerful Performance: The quad-core RK3568 processor, 8GB RAM, and 64GB ROM deliver smooth and efficient operation.
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• Essential Features: Equipped with a QR code scanner, 80mm thermal printer, and POS brackets, the kiosk offers a comprehensive solution for various applications.
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• Enhanced Security: The built-in leakage protection switch safeguards against potential electrical hazards.
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• Flexible Connectivity: Wi-Fi and Ethernet connectivity options, along with optional 4G support, ensure reliable network access.
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• Customizable Design: The metal frame and tempered glass construction provide a durable and customizable platform.

Results and Impact:

By implementing our self-service kiosks, our customer's clients have experienced significant benefits:

• Improved Customer Experience: Reduced wait times, enhanced convenience, and personalized experiences.
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• Increased Efficiency: Streamlined operations and reduced labor costs.
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• Boosted Revenue: Upselling and cross-selling opportunities through targeted promotions.
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• Data-Driven Insights: Valuable customer data for informed business decisions.

This successful partnership demonstrates the power of technology to transform businesses and elevate customer experiences. As our partner continues to expand into new markets, such as the United Arab Emirates and the United States, we are excited to continue supporting their growth and innovation.